Getting ready to celebrate ten years of tenure with Austin Bank, this month’s Star is a beloved asset of the Smith County Region.  Her professionalism and respect for those she comes in contact with – employees and customers alike – are traits to be admired and emulated.  Please join us in congratulating Jeannie Thompson, Teller in Whitehouse, on her selection as our July Star of the Month.

Jeannie’s work history includes many roles in customer service and three years of banking prior to joining Austin Bank in 2008.  She is a fixture in the Whitehouse office, always the first to greet customers with a welcoming smile as soon as they walk in the door.  Customers miss her when she is gone.  With her experience and willingness to fill a role when needed, Jeannie serves as the Teller Trainer for all new Tellers hired in Smith County.  When new equipment was placed in various Austin Bank offices, Jeannie was required to learn the new technology despite not using them on a daily basis.  Now when training Tellers who will be working under the new protocol she travels to Tyler Med Center to do so, training new employees to work with all versions of technology available in their office.  “Many times we have tried to get her to stay with us,” shares Margaret Mullinnix, AVP/Assistant Retail Market Manager at Tyler Med Center.  “But, she always returns to Whitehouse, so we look forward to when she returns to train.” 

Embodying the definition of a team player, Jeannie never hesitates to help.  Many examples can be noted here, however, most recently she returned early from vacation after a coworker experienced an unexpected accident.  Rather than leave the office shorthanded, Jeannie returned to ease the burden on her coworkers.  She has been described by coworkers as Ethel to their Lucy – you can always count on having a good time and getting things done when Jeannie is around.

Originally from Illinois, Jeannie and her husband, Norm, now reside in Whitehouse.  They have one daughter, Misty. 

“Jeannie is a wonderful example of being a team player.  She is willing to volunteer her time and talents to make our bank, and our community, better.  Her experience in banking and her knowledge of our community are great benefits to the Whitehouse office.”

Kara Fulmer, Retail Office Manager, Whitehouse

“Jeannie does an exceptional job of greeting customers as they walk in the door, even if she has a customer in her window.  It always amazes me how she can remember them and call them by name.”

Maria Davenport, SVP/Retail Market Manager, Whitehouse

“I have been fortunate to have Jeannie work in the Med Center office as she trains new Tellers.  She is not afraid to learn new things, and her patience in answering the same questions over and over again astounds me.”

Margaret Mullinnix, AVP/Assistant Retail Market Manager, Tyler Med Center

Our Star for the month of August never meets a stranger.  Her outgoing personality and high-energy attitude serve her well as she works to provide the best experience possible for her customers and community.  Please join us in congratulating Sue Murphy, Retail Office Manager in Big Sandy, on her selection as our August 2018 Star.

Joining the Austin Bank team in 2007, Sue brought with her 17 years of previous bank management experience.  Providing the best customer experience is always her goal, and she does what is required to make that happen.  “Sue is committed to the success of Austin Bank and her employees,” shares Anita Snider, VP/Human Resources Development, Jacksonville.  “Recently, our Marshall office was very shorthanded and Sue took it upon herself to pitch in and share her time between the Big Sandy and Marshall offices.  She truly is a team player.”  Other employees have shared that Sue is quick to respond to questions, always courteous, and has a smile in her voice when speaking on the phone.

Sue resides in Holly Lake Ranch with her two dogs, Oreo and Cocoa.  She has a twin sister, Lou, and enjoys spending her time shopping with her sister in addition to singing, dancing and cooking.  A fun fact about Sue, she has visited every state in the United States with the exception of Maine.  And, she has lived in New York, Mississippi, Arizona, Alaska, Tennessee and now Texas.

An active part of her community, Sue works with several organizations and is a member of the local Rotary Club and Big Sandy Chamber of Commerce.  She is a member at Summit Heights Church in Holly Lake.

“Sue has a willingness to help in any way possible.  Whether that is a project or in an office that is shorthanded, she is a go-to person.”

Gay Higdon, SVP/Retail Market Manager, Longview Oak Forest

“Sue is always willing to help someone out if they need it.  She cares about doing a great job.”

Melody Payne, Teller Operations Supervisor, Big Sandy

“Sue brings a level of enthusiasm to the Big Sandy location that is hard to match.  She always has a smile and a willing attitude for her customers and her employees.  She is the first to tell everyone that she ‘loves Austin Bank’.”

Linda Douglas, SEVP/Chief Retail Officer, Jacksonville

The list of characteristics required by an Austin Bank Star is quite lengthy including traits such as high standards of ethics and morals; positive attitude; pride in their job; teamwork; dedication and modeling the Austin Bank core values.  This month’s Star has consistently demonstrated these qualities over the last 17 years in her commitment to serving the customers and employees of Austin Bank.  Please join us in congratulating Brenda McMichael, Customer Service Representative in Frankston, on her selection as Star of the Month for September.

Brenda joined the Austin Bank family in 2001, working for First State Bank Frankston in the Credit Department and then later in Bookkeeping.  When the banks merged in 2010, Brenda began working as a Customer Service Representative and was the switchboard operator for Frankston until recently when calls were routed through the Customer Care Center.  Since the change in her responsibilities, Brenda has been proactive in finding new ways to fill her time.  She works alongside her teammates, learning their job functions in order to be able to help in times of need.  One new skill is scanning Teller work.  “Brenda has always been a team player, and she is willing to help anyone in any way that she can,” shares Misty Evans, SVP/Retail Market Manager for the Cherokee Region.  She recounts a time when a neighboring office was very short-handed and having difficulty getting their work scanned in a timely manner.  Brenda happily volunteered to travel and help that office out.  She was such a big help that the ROM in the office requested her help again the following week. 

That spirit of service also extends to the customers Brenda comes in contact with daily.  Always with a smile on her face, she greets each customer genuinely.  Her knowledge of the bookkeeping and credit departments gives her an edge when answering customer questions allowing her to go the extra mile to help.  Eager to serve even with non-banking problems, Brenda recently assisted a customer who had locked the keys in their vehicle.  First offering the use of her roadside assistance benefits, Brenda then drove the customer to their home a short distance away to retrieve an extra key. 

A long-time member of the Frankston community, Brenda resides in Cove Springs and has a son and daughter-in-law; three granddaughters and three great granddaughters.  She enjoys making jewelry, going to the beach and spending time with family.   Brenda has a twin sister, Linda Hefelfinger, who also works in the Frankston office.  More than once Brenda has had a hard time convincing someone that they did not talk to her the last time they were in, but to her sister.

“Brenda demonstrates professionalism and dedication in everything she does.  Serving each customer with a smile, she is an exceptional employee and an excellent team player.”

Minerva Trujillo, Retail Office Manager, Frankston

“Brenda is the face of Austin Bank in Frankston.  Sitting at the halo, she is the first to greet customers when they enter the Bank.  An asset to Austin Bank, I am fortunate to call Brenda a coworker and friend.”

 Misty Evans, SVP/Retail Market Manager, Cherokee Region 

“Brenda exhibits true teamwork and customer service in all she does.  She consistently strives to provide WOW service for coworkers and customers alike.”

Lisa McCoy, SVP/eBanking Manager, Jacksonville

Our Austin Bank Star for October plays an integral role in the Whitehouse office, and has proven a reliable source of banking information for her customers.  Since first joining the Bank in 2014, she has consistently desired to grow in her career and expand her knowledge and skills.  We are pleased to announce that Libby Gentry, Loan Assistant in Whitehouse, is our October Star of the Month.

Libby joined the Austin Bank team as a Floater Teller working in the Jacksonville and Rusk offices.  Seeking a position a little closer to home, she moved to Tyler Med Center where she worked as a Teller before moving to her current Loan Assistant position in 2015.  Libby’s Teller background aids in her responsibilities as a Loan Assistant, giving her a foundation from which to better serve her customers.  She is a favorite of customers and they frequently call on her because of their trust in her to get the job done.  Libby is well-liked, easygoing, and efficient with excellent customer service skills.  Millette Stroud, VP/Relationship Manager in Whitehouse shared, “While out during my recent medical leave, Libby stepped up and took care of business.  There was never a doubt about the level of service a customer would receive when Libby was involved.”

A resident of Flint, Libby and her fiancé, Kevin, are eagerly anticipating an October 12 wedding.  She has two labs, Tess and Nola, and enjoys working out and playing softball.  A graduate of Robert E. Lee High School in Tyler, Libby is currently attending the Bank’s Lending School.  She is a Mentor for new Bank employees, shares her experience while training new Loan Assistants and helps teach Loan Assistant School.  Libby is also a volunteer for Junior Achievement, and helps raise funds through participation with the annual JA Bowl-a-Thon.

“Libby exemplifies all that Austin Bank stands for - high integrity, service excellence, humbleness and the true desire to be the best.  She provides a level of customer service and professionalism that we all should strive to duplicate . . . truly an Austin Bank Star.”

Jeff King, SVP/Market President, Tyler Cumberland Park

“Libby is consistently looking for ways to expand her knowledge and ability to excel in her position.  Her willingness to go above and beyond for the customers has endeared her to many.”

Millette Stroud, VP/Relationship Manager, Whitehouse

“Libby is an integral part of the Whitehouse office.  She is always willing to take whatever action necessary to help her customers and is always pleasant and helpful when providing service to her coworkers.”

Kara Fulmer, Retail Office Manager, Whitehouse 

“Libby makes being at work a fun place, always brightening someone’s day with her smile.  She wants to learn new things, and once done, she takes responsibility for it.”

Margaret Mullinnix, AVP/Retail Market Manager, Smith County

This month’s Star is a true asset to Austin Bank.  Her work ethic, loyalty and dedication set an example for all of us to follow.  Please join us in congratulating Maebeth Cotton, Marketing and Financial Literacy Officer, on her selection as our December Star of the Month.

Maebeth joined the Austin Bank family in July 2012 as the Marketing Assistant and positioned herself as an indispensable team member. In 2016, she was promoted to Marketing and Financial Literacy Officer.  “Maebeth is a responsible perfectionist,” says Patty Steelman, SVP/Director of Marketing.  “She works independently, a problem solver and gets the job done – on time and under budget.”   With that attitude her role continues to expand including- but not limited to – administrator of social media posting and monitoring; website design and maintenance; message on hold; financial literacy and EverFi school program; scholarship program; star of the month article; assists with events; photographer; promotional item and print inventories, and then … whatever is needed next.  

Maebeth can build an ad or a playhouse.  While serving as an Executive Committee Member for Habitat for Humanity of Smith County Playhouses on the Plaza fundraiser, Maebeth and her husband, Stephen, designed and built an Austin Bank playhouse to be auctioned off.  The playhouse was complete with electricity, teller counter, ATM and drive thru window. For her efforts, she received the 2017 Community Service Volunteer Officer CRA Related Award.  John and Karen Williams are the proud owners of the playhouse.

A Tyler native, Maebeth holds a Bachelor of Arts Degree from Louisiana Baptist University. Maebeth and her husband, Stephen, live in Jacksonville where they are very active members of the community and Central Baptist Church.  She has one daughter, Alyssa, who is currently attending Tyler Junior College on a band scholarship.  Maebeth is an excellent cook, sews, paints, an avid Pinterest advocate and loves her four Chihuahuas.  

“Maebeth is such an asset to our organization.  She is truly a “Jill of all trades”!  From sharing photography duty to assistance with our newsletters to her full time job in marketing, you can always depend on Maebeth to be available to help.   I like her attitude and willingness to help the team succeed.”

Lynn Littlejohn, EVP/Human Resources, Jacksonville

“Maebeth is over-the-top creative, loyal, and helpful. She is always available to assist her co-workers with projects and just has a way of adding her WOW factor to everything!”

Dawn DeVillers, Executive Administrative Officer, Jacksonville

“Maebeth continuously goes out of her way to help both our external and internal customers.  She continually monitors our Facebook page to answer the concerns of our customers in an expeditious manner.  Additionally, she is always quick to reply when we need things internally and keeps us all organized and on task.  She is a true star and makes us all look good!”

Lisa McCoy, SVP/eBanking Manager, Jacksonville

“There is no one more representative of the attributes of an ‘Austin Star’ than Maebeth.  She is extremely talented and her attention to detail is phenomenal.  She is dedicated to ensuring Austin Bank is represented in the most professional manner and with quality service.” 

Linda Douglas, SEVP, Chief Retail Officer, Jacksonville

Our December Star is a more recent addition to the Austin Bank team.  Joining us in August of 2017, she has quickly embraced the core values of the Bank and demonstrates them daily in her interactions with customer and fellow employees.  Next time you are in Palestine, please stop by and wish Jenny Killian, Retail Office Manager, congratulations on her selection as Star of the Month.

Jenny joined the Bank as a Customer Service Representative in the Palestine office, coming from eight years with Regions Bank in the Houston area.  Putting her administrative and bank management experience to use, she quickly moved to assume the role of Retail Office Manager in May of this year.  In that time, she has earned the respect and trust of customers as she takes great pride in helping them through myriad of situations.  One might say that she goes ‘above and beyond’, but Jenny considers it a normal part of her job.  Within the last few months she has received two commendations via the ‘Email the Chairman’ function on our website.  These individuals took the time to notify management of the excellent service they experienced.  In one instance, Jenny’s attention to detail prevented a loss as a result of a fraudulent incoming wire following his email account being hacked.  The victim in this situation, a non-customer in Idaho, stood to lose a great deal of his savings had it not been for Jenny’s actions.  In the other, Jenny traveled to a local nursing home to assist with the closing of an account for an elderly customer.  Her thoughtfulness and willingness to help was much appreciated by family members farther away.  Both people expressed great praise for Jenny and the way she represented Austin Bank, saying that she ‘made a difference they would not forget.’

A resident of Grapeland, Jenny enjoys a wide range of hobbies including antiquing, fishing and spending time with family and friends.  She has one pet – Harley Jo – an eight year old schnauzer.  She holds an Associate of Arts in Business from Lone Star College.

“Jenny has been great to work with since she joined us in Palestine.  She is organized and gets things done with a warm and friendly attitude.  She has great ideas to grow the bank in Palestine and we are excited that she is here.”

Brad Anderson, VP/Location President, Palestine

“Jenny does an excellent job, going above and beyond to help customers, non-customers and coworkers on a daily basis.  Her humility and work ethic make her very deserving of this honor.”

Misty Evans, SVP/Retail Market Manager, Frankston

“From day one, Jenny was impressive.  Her determination to be the best was exactly what the team in Palestine needed.  She is a fun, down-to-earth individual who wants to work hard and get the job done.”

Darrell Thompson, Retail Office Manager, Troup

This month’s Star is an individual with a track record of having the internal drive and motivation to begin and continue tasks without external prodding or extra incentives.  This ‘self-motivation’ results in a high level of work output, success and leadership.  We are excited to recognize Nancy Guzman, HR Generalist in Jacksonville, as the Star of the Month for February.

“Nancy has been a tremendous asset to the Human Resources department,” shares Lynn Littlejohn, EVP/HR Director.  “She is very self-motivated and takes advantage of available software training to learn new features and solve problems.”  Nancy is willing to step in and assume additional duties when positions are vacated or team members need help.  She is a problem-solver and continuous learner setting an example for those who are around her.  Since joining the Bank in 2015, Nancy has implemented new software programs, updated the HR intranet site, helped develop new policies and served as liaison with office management to communicate and provide training.  In addition, she also serves as the point person for the group health benefit plan and works with the insurance providers and employees to create the smoothest experience possible from the moment of enrollment.

Described as kind-hearted, soft-spoken and upbeat, Nancy maintains her high level of service to others outside of the Bank as well.  She and her husband, Hector, live in Jacksonville with their five children.  A member of Primera Iglesia Bautista, she assists church members with filing paperwork for U.S. citizenship, serves as VBS Director and was the church secretary for several years.  She has a daughter who is a member of the Jacksonville High School Cherokee Charmers and Nancy serves on the Booster Club board.  She enjoys spending time with her family and working in her garden.  Nancy loves flowers and you can often find fresh flowers on her desk.

“Nancy is every supervisor’s dream employee – highly motivated, smart, friendly and always possessing a positive attitude.  She has helped to modernize our Human Resources information systems allowing our department to be more efficient.  I can’t image our team without her.”

Lynn Littlejohn, EVP/Human Resources Team, Jacksonville

“Nancy is a joy to work with.  Very knowledgeable in the HR field, she strives for excellence in every task or project assigned.  We are privileged to have her on our Austin Bank team and I see her being an asset for many years to come.”

Pam Pate, SVP/Human Resources Team, Jacksonville

“Nancy is a great coworker and also a great friend.  She has a strong commitment to her God, family and her Austin Bank family.  It is a privilege to work with her.”

Anita Snider, VP/Human Resources Development, Jacksonville

One quality held by our Austin Bank Stars is that of a commitment to teamwork.  While all employees are expected to be team players, those chosen as Stars tend to perform above and beyond the minimum expectations.  This month’s Star is honored for her excellent communication skills, listening abilities, reliability and respectfulness as she works seamlessly with those in her location as well as those outside of it.  Congratulations to Melany Perez, Loan Assistant, on her selection as our March 2019 Star of the Month.

Melany joined the Austin Bank team in 2013 as a Teller in the Tyler Med Center location.  In 2014 she moved to her current role as a Loan Assistant in the Tyler Cumberland Park office.  In this time, she has earned a reputation as friendly, knowledgeable, approachable and professional.  She serves as a trainer for new loan assistants and mentor to new employees, often having two at a time.  Patient and willing to answer the same questions again and again, Melany never lets her own duties fall to the wayside while she helps others.  Her dedication to success was exhibited recently during a time of transition within the office.  She was hands on in trying to help her coworkers however possible, even calling to request guidance on duties outside her normal scope of work.  And, she goes out of her way to help employees from other locations when customers need assistance in Tyler instead of their normal banking office.  “Melany is an amazing trainer, mentor, coworker and loyal friend.  She motives me, and everyone around her, to be a more professional and dedicated employee that provides the exceptional service Austin Bank thrives on,” shares Amanda Gill, Loan Assistant, Tyler Cumberland Park.

A graduate of Whitehouse High School, Melany has worked while continuing her education and now holds an Associates in Accounting from Tyler Junior College and a Bachelors in Business Management from the University of Texas at Tyler.  Fiercely loyal to her family, her friends and her church, seldom a weekend goes by that she does not have a family gathering to attend or a friend to see.  An active member of St. Peter Claver Catholic Church, her volunteer work with the organization is extremely important.   For fun, Melany enjoys playing volleyball and participates in several leagues through the Glass Recreation Center in addition to playing sand volleyball with her family.

“There are so many good things I want everyone to know about Melany.  Not to sound cliché, but Melany is the epitome of ‘calm within a storm’.  She keeps her cool when things are in absolute chaos, never losing her temper nor her kindness.”

Gay Smith, SVP/Relationship Manager, Tyler Cumberland Park

“Melany is the model teammate and is a joy to work with.  She leads by example, embodying the ‘wow factor’ that separates Austin Bank from other banking institutions.  It is easy for one to see the dedication Melany has to serving Austin Bank’s customers.”

Blake Laird, VP/Relationship Manager, Tyler Cumberland Park

“Melany is a great asset for the Bank.  She takes great pride in her work and is completely dedicated to her customers.  Melany is always willing to take that extra step to provide outstanding customer service.”

Jeff King, SVP/Regional President, Tyler Cumberland Park

This month’s Star has been praised as being “exactly the type of customer service representative I expect from Austin Bank” by a Bank Director and business customer.  Her attitude and professionalism embody the spirit of service on which Austin Bank was founded.  We are excited to announce that Sally Donnert, Telephone Customer Service Representative in Longview Greggton, is our May Star of the Month.

Austin Bank Director, Shannon Dacus, recounts a recent interaction with Sally.  “Sally was exceptionally friendly and very efficient in handling our issue,” she shares of her early morning phone call.  “My husband said he has spoken to her before and she is always that friendly and helpful.”   Employees in our Customer Care Center must be equipped to answer any number of questions on a wide range of topics.  Sally draws from her years of customer service experience prior to joining the Bank plus her nearly six years spent as a member of the Austin Bank team to assist customers as needed.  Always with a helpful attitude and cheerful voice, Sally serves as a leader among her peers.  In addition to her regular duties, she assists with training new employees in the department and serves as an Austin Bank Mentor.

Sally and her husband, Herfried, live in Longview.  They have one married daughter and two grandchildren.  She enjoys spending time with her family, gardening and volunteering with the U.S. Marine Corps Reserve Toys for Tots program.  Sally assists families with the application process; helps sort and bag donated toys; and works on distribution day when the families pick up the gifts.  She received a Community Service Award for her work with the organization in 2015.

“I am so thankful for Sally’s leadership in the Customer Care Center.  Her infectious positive attitude resonates throughout everything she does and everyone she speaks with.  Sally encompasses all the traits of what I call an exemplary employee and I cannot think of anyone else more deserving of the Star award.  I am so glad she is part of the team.”

John Ory, SEVP/Chief Operations Officer, Longview Greggton

“Sally is an asset to our department.  She has a great attitude and is a team player.”

Brett Carre, Telephone CSR Night Supervisor, Longview Greggton

“Sally is an invaluable asset to the Customer Care Center and Austin Bank.  She is able to provide outstanding customer service to all customers while helping train new hires for the Call Center.  She has the ability to make everyone feel warm, welcome and relaxed from day one.  I could not ask for a better team member.”

Derek Lusk, Telephone CSR Supervisor, Longview Greggton

On the list of qualifications for an Austin Bank Star are these words – dedicated, loyal and committed.  As stated in his nomination, if these are the qualities of a Star, then this employee is a “Star on steroids.”  We are excited to announce that Keith Fletcher, SVP/Security and Facilities Manager has been selected as the June Star of the Month.

Ask any boss about hard working, key employees who drive their business forward and one of the words they will invariably use to describe them is dedicated.  On fire, purpose driven, dedicated employees are often the first to show up and the last to leave work – sometimes having to be reminded to quit working and go home.  These words describe Keith to a T.  His dedication to Austin Bank is beyond reproach as he spends countless hours to ensure our facilities are top notch; our building projects are timely and up to Austin Bank standards; and as he keeps the security of the Bank and its employees a priority.  Once committed to a project, Keith will work around the clock, including nights and weekends, to make sure it is completed.  On many occasions, employees have left work on Friday evenings and returned Monday morning to a complete makeover of their office or department.  “Neither rain, nor sleet, nor dark of night keeps Keith from his work at the Bank!” shares Lynn Littlejohn, EVP/Human Resources Team, Jacksonville.  “His work ethic is above anyone I know and when he is assigned a job it is always completed in a top notch manner.  I can’t think of a more dedicated or deserving employee to receive this award.”

Keith joined Austin Bank in 2003 following a 20 year career with the Marshall Police Department.  During his tenure he worked as a Patrol Officer and rose through the ranks to Assistant Chief of Police and Administrative Captain.  Honored numerous times for his work in law enforcement, Keith was named Officer of the Year by the East Texas Peace Officers Association in 1995 and was the 1994 recipient of the Marshall Chamber of Commerce’s Leadership Marshall Award.  He maintains his Peace Officer certification, and remains involved in association organizations having recently served as President for the Texas Police Officer Association and currently serving as President of the Gregg County Crime Stoppers. 

A resident of Marshall, Keith has three sons and four grandchildren.  He is a graduate of Marshall High School, Panola Junior College, LeTourneau University and the FBI National Academy.

“Keith exemplifies selfless service.  His dedication and commitment to our Austin Bank family make him a go-to and trusted team player.  His responsibilities are varied and complex but he handles them well with a positive outlook and disposition making him a pleasure for all to interact with.”

John Williams, CEO/President, Jacksonville

“Working closely with Keith on numerous projects over the years, I appreciate his commitment to Austin Bank. The pride he takes in the work he does and his willingness to plan projects around bank holidays so as to not interfere with employees and customer service are a great help to the retail staff.”

Linda Douglas, SEVP/Chief Retail Officer, Jacksonville

“Keith gets things done.  Working with him on several projects he has taught me a lot.  He is the hardest worker I know and always puts the Austin family and their bank first.  He has become a good friend and a very good boss!”

Brenda Sharp, Advisory Director, Longview Greggton

“Keith has an incredibly strong work ethic and unwavering loyalty to Austin Bank.  He has a unique and uncanny ability to juggle a multitude of projects simultaneously without a single detail slipping through the cracks.  I have never met anyone who has as much pride in the quality and quantity of their work as Keith does.”

John Ory, SEVP/Chief Operations Officer, Longview Greggton

Those in leadership positions have a responsibility to their team.  A large part of that is inspiring the people around you to push themselves to greatness.  The most efficient way to do that is showing them the way by doing it yourself – leading by example.  This is an attitude our July Star has embraced and lives out daily with her staff at Tyler West Loop.  Thank you for your leadership, and congratulations on your selection as our July Star of the Month, Wendee Bailey, Retail Office Manager.

Bringing with her ten years of previous banking experience, Wendee joined the Austin Bank team in 2010 as the Retail Office Manager in Van.  She moved to work as the Teller Operations Supervisor in the busy Tyler Med Center office in 2016 and managed operations in the Noonday office during a transition time in 2018 before moving to her current role at Tyler West Loop in October 2018.  Wendee’s knowledge of the Bank’s policies and procedures; her organizational skills; her dedication to serve her customers and teach her staff have earned her smoothly running offices and respect from her employees and peers.  “Wendee displays great leadership and encourages her staff to do well,” shares Lisa McCoy, SVP/eBanking Manager, Jacksonville.  “She always displays a positive attitude and can be found working alongside staff throughout the office.”

Since becoming the ROM in the West Loop office, Wendee has built a very cohesive team with a great working relationship between all.  She has embraced the challenge of office goals and leads the team to exceed their expectations, always through her example.  In addition to her regular duties, Wendee shares her experience serving as a Mentor for new Bank employees.

Wendee and her husband, Donald, live in Ben Wheeler.  They have three children – Nathan, Cason and Madison – and are very involved with the Van High School FFA program where their children have participated.  They raise all sorts of animals, and Wendee enjoys spending her spare time with family and fishing. 

“Wendee has a ‘we can do it’ attitude. She understands the importance of Austin Bank’s core values and demonstrates them daily – both inside the Bank and out.  Wendee is the person who reminds you of the importance of doing the job the right way the first time while also making coming to work a fun time.”

Margaret Mullinnix, VP/Retail Market Manager, Smith County

“Wendee works very hard to protect the Bank and our customers; she is truly an asset to Austin Bank.  She is always willing to help anyone who reaches out to her.”

Jasiee Harris, Teller Operations Supervisor, Tyler West Loop

“Wendee is someone who strives for excellence; always determined to get the job done accurately.”

Toni Davis, VP/Assistant Retail Market Manager, Tyler Cumberland Park

Our August Star has been a member of the Austin Bank family since 2000.  During her 19-year tenure, she has worked as a Teller, Teller Operations Supervisor and Customer Service Representative.  An incredible example of the Austin Bank values, please join us in congratulating Brenda Silva of our Grand Saline office on her selection as our August Star!

Currently serving as the Customer Service Representative in Grand Saline and as the CSR trainer for her region, Brenda has a vast amount of knowledge concerning both consumer and business accounts.  She is comfortable with complicated servicing situations, takes pride in her duties and goes the extra mile for customers to insure they receive the best service possible.  “Brenda does more than just meet our customers’ needs; she builds relationships and trust.  She cares and wants our customers to understand every benefit of their relationship with Austin Bank,” commented Paul Bullington, Retail Office Manager in Grand Saline.  She takes her role as trainer very seriously, communicating regularly with other CSRs in the region and striving to make her group the best in the Bank.  

Brenda, a consummate team player, regularly assists the Tellers, Retail Office Manager, Loan Assistants and Location President to make sure our customers are well served.  She translates for Hispanic customers needing help with loans, helps management stay on top of tasks . . . in addition to planning and creating decorations for the Bank’s quarterly campaigns.  Ramona Lovett, Teller Operations Supervisor in Grand Saline, shares “Regardless of how busy the office is, Brenda makes her customers a priority and does a fantastic job helping us meet our monthly goals.  She is also quick to lend a hand when her coworkers need help.  Austin Bank is lucky to have her!”

A native of Grand Saline, Brenda graduated Grand Saline High School before going on to graduate from Tyler Junior College and Letourneau University, also completing the American Bankers Association Certified Customer Service Representative program and Fred Pryor’s Supervisor’s Seminar on How to Supervise People.  She and her husband, Ciro, reside in Grand Saline and have five children.  Very active in her community, Brenda is a coach and Treasurer for the Mineola Soccer Association and has served as a Director and Former President of the Grand Saline Chamber of Commerce.  Spending time with her family is her very favorite thing to do.

“I am incredibly thankful for Brenda’s knowledge, expertise and care.  She is a valuable part of the team in Grand Saline and a key driver of our success as a branch.”

Paul Bullington, Retail Office Manager, Grand Saline

“Brenda is very driven and simply wants the best for the customers and the Bank.  She strives daily to exceed in every aspect of her job and is a great asset to the Grand Saline office and the North Rural Market.  We are very fortunate to have an employee with such great tenure and stability with Austin Bank.”

Kelly Tunnell, SVP/Retail Market Manager, Van

“Brenda brings a wealth of knowledge and experience to Austin Bank.  We are lucky to have her to serve our customers.”

Claudia Rogers, VP/Location President, Grand Saline

This month’s Star has proven himself a true standout . . . an integral part of the Austin Bank organization.  He brings unique value to his team, and is willing to collaborate alongside coworkers with a focus on the success of the company as a whole.  We are proud to recognize Cody Bailey, VP/Relationship Manager in Longview Oak Forest, as the October Star of the Month.

Cody joined the Austin Bank team in 2008 as a Junior Credit Analyst after graduating from Louisiana Tech University with a degree in Finance.  Later moving to Loan Review and Compliance, he became a lender and Relationship Manager in 2013.  Since that time, he has become a top producer in the Longview market and been called upon by management to lead several Bank projects.  He shares his experience and knowledge with new Bank employees by serving as a Mentor and assists in lender training seminars.  Natalie Lynch, EVP/Regional President at Longview Oak Forest, shares, “Cody always has a positive attitude and takes pride in doing a job well.  I know an internal project or loan handed over to Cody will be handled professionally and in a timely manner.”

Team members and customers alike appreciate Cody’s positivity and willingness to come up with solutions.  His consistency, commitment to get things done and honesty all serve to reinforce his well-earned reputation.  However, despite his professional demeanor, beneath it lies a fun-loving personality making Cody quite the practical joker around the office.

A long-time resident of Longview, Cody and his wife, Katie, have four children.  Very active in his community, Cody is an alumnus of Leadership Longview and now serves as Curriculum Facilitator for the program.  In addition, he is a member of the Board of Directors and Treasurer for the Greater Longview Organization for Business and Education and sits on the Longview Public Library Foundation Board.  He and his family attend Mobberly Baptist Church where Cody serves on the Finance Committee.  

“Cody is a valuable member of our commercial lending team at Oak Forest.  He embodies the Austin Bank core values and provides his customers and coworkers the best service possible.”

Natalie Lynch, EVP/Regional President, Longview Oak Forest

"Cody does an outstanding job of attending to his customers needs while being a good steward of the Bank.  He is one of the many reasons why the Bank has an outstanding future."

Jason Petersen, SEVP/Chief Lending Officer, Longview Oak Forest

“Cody always has a smile on his face and seems to put our customers at ease if they come in with issues or problems.  But, he is also the prankster at our office and keeps us on our toes.”

Carrie Boudreaux, AVP/Retail Office Manager, Longview Oak Forest

“Cody exemplifies our dedicated professional employees, taking the extra effort to serve customers and prospects alike.  His interest and teamwork set the tone for all of us.”

Jim Wallace, SVP/Relationship Manager, Longview Oak Forest

Successful organizations are comprised of many different departments, which must work well with each other, often relying heavily on cross-departmental collaboration.  This month’s Star works in a department many might take for granted, but without her efforts, Austin Bank would not be able to open their doors each day for business.  Please join us in congratulating Mary Mire, Accounts Payable Clerk in Jacksonville, on her selection as the November Star of the Month.

As an Accounts Payable Clerk, Mary is the key person for keeping the lights on at Austin Bank.  From utility bills to expense reports, she is responsible for processing thousands of invoices every month and always does so with a smile on her face.  Working daily with employees from multiple departments and all locations, she excels in communication and teamwork, working to understand the needs of each of those with whom she speaks.  “Mary is always helpful – no matter how many times a day I interact with her.  She is courteous, thorough and follows through – always in a timely manner,” shares Patty Steelman, EVP/Director of Marketing, Whitehouse.  “Thank goodness she does not seem to tire of my endless questions.”

With more than ten years of banking experience, Mary worked as a Teller for the Bank before moving to her current role.  She has been a member of the Austin Bank team since 2011.  A graduate of West Rusk Consolidated ISD, Mary attended Tyler Junior College.  She and her husband, Clifton Mire, Jr., are residents of Chandler.  They have two children, five grandchildren and one great-grandchild.  Mary is a member of the First United Methodist Church in Chandler where she is part of the Bell choir.  She also performs at area festivals and events as a member of the Cherokee Cloggers, and is a member of the Texas Troublemakers cowboy shooting club.

“Mary is always willing to help a branch or vendor when they call needing status of a payment.  She works especially hard to process expense reports as quick as possible to keep our department’s most important customers – our coworkers – happy.”

Sandy Rayburn, SEVP/Chief Financial Officer, Jacksonville

“Mary has an amazing attitude EVERY day.  She shows up early and works hard to provide the best service possible when processing accounts payable.  She is happy and helpful to everyone she encounters.”

Misde Shillings, SVP/Controller, Jacksonville

“Mary is one of the most caring, dependable and hard-working employees that I have had the privilege to work with.  In all situations she sets a wonderful example by maintaining a willing and positive attitude that makes me want to be a better co-worker and friend.”

Debbie Colville, SVP/Cashier, Jacksonville

As a community bank, relationships are at the heart of our business.  Living, working and doing business in our communities – especially in the rural areas of East Texas – your reputation often precedes you, and everyone knows everyone.  Such is the case for this month’s Star, and we could not be more proud to have him as an ambassador for Austin Bank.  Congratulations to Andy Gardner, VP/Location President, in Garrison on his selection as the December Star.

Andy truly cares about Austin Bank and the success of the Garrison office.  Since coming to work for the Bank in 2010, his dedication, hard work, persistence and determination has continued to bring in new relationships and add customers to the banking family.  He is a master at networking and been known to bring in customers from up to 8 hours away, or exhibit the patience to work to gain a relationship for more than ten years.  His example is a driving force for the staff of the Garrison office and their region to strive to be the best and to help each other be successful.

Growing up in deep East Texas, Andy was raised in and around the agriculture industry.  A graduate of Lufkin High School and Stephen F. Austin State University, his knowledge of the businesses and community allows him to be a banker who understands the specific needs and wants of his customers.  A quote from a recent article in American Banker said, “While consumers may no longer need bankers to assist with transactions, no amount of digitization will replace the friendly face offering knowledgeable advice.”  This is Andy.  His heart (and hat) is as big as Texas, and he will drop what he is doing to help anyone in need.  With an easygoing demeanor and positive attitude, it is easy to see he truly cares about the well-being of Bank staff and customers.

Andy and his wife, Kristin, live in Garrison with their two children – Andi Beth and Cooper – five dogs, and a large number of cattle and chicken.  He is very involved with the community and serves with the Nacogodches Rotary Club, Nacogdoches County Chamber of Commerce, and the Nacogdoches Area Go Texan Committee.  In addition, he volunteers many hours annually helping the Angelina and Nacogdoches County Fairs and local school agricultural programs.  In his spare time, he enjoys time with family, hunting, farming and promoting agricultural activities.

“Andy is great at building relationships with his customers – building value for himself and the Bank.  He takes the time to get to know the customer and provide sound advice.”

Jason Petersen, SEVP/Chief Lending Officer, Longview Oak Forest

“Andy has a heart of gold!  He seems to know just about every prospect in the agriculture industry, and always has a story to share.  He was the perfect hire for our rural market.”

Francis Spruiell, EVP/Regional President, Nacogdoches

“Andy is the heart and soul of the Garrison office.  His dedication to this community and determination to bring new customers to Garrison and develop real relationships is remarkable.”

Donna McKissick, Retail Office Manager, Garrison

As a member of the Austin Bank team since 2003, our January Star has proven himself a loyal, dedicated and committed employee.  He is a “coworker who makes everyone’s job easier while making them smile and getting the job done.”  We are proud to announce that our January Star is Nathan Smoker, Loan Document Specialist, in the Central Loan Department located in Whitehouse.

Nathan spent the first eight years of his tenure as a Mail Courier in the Jacksonville Main office where he worked as an extra set of hands for many miscellaneous tasks and as backup for the Customer Service Representatives.  He moved to CLD in 2011 working in various areas and now serves as the lead in the file room and over scanning.  In addition, Nathan has helped with onboarding new vendors and assisting with compliance audits.  He is the point person for flood insurance reviews and has taken over full responsibility of flood determination monitoring.  Never crumbling under pressure, Nathan maintains an upbeat attitude, sincerity and level-headedness while always being the first to volunteer if there is heavy lifting to do.

Nathan and his wife, Crystal, reside in a farmhouse in Bullard, built in 1906, with their three children.  They own a small business where they restore and refurbish a variety of items including furniture.  In addition, Nathan is an avid drummer, playing at his church and in a band when he has time available.  He is a ‘movie nut’ and loves to see who can figure out a movie name or actor/actress from quotes or scene references.  Members of Grace Community Church, the family is involved in various causes.  Through a partnership with CLD, Nathan also volunteers with St. Paul Children’s Foundation.

 “Nathan always has a positive attitude and is ready to help a teammate.  He is dependable, prompt and always in a good mood.”

Judy O’Neal, VP/Loan Document Specialist, Whitehouse CLD

“Nathan is one of the ‘leads’ in CLD.  He is a quiet leader, leading by example.  His calm demeanor draws the respect of his peer and he is looked to by many in his department for solutions.  We are fortunate to have him on the CLD team.”

Mike Gunnels, SEVP/Chief Credit Officer, Whitehouse

“Nathan is the kind of employee every manager dreams of having!  He has a ‘can do’ attitude and will assist you in any way that he is able.  He is a strong, capable leader within his group and CLD as a whole.  I am so fortunate to have him on my team.”

Lora Hammond, SVP/Mortgage Department Manager, Gladewater

As a front line employee, Tellers are the human face of the products and services the bank offers.  The attitude they have towards their job, their level of professionalism or approach to customers sets the tone for the customer’s overall impression of the bank.  Their work is an important part of customer satisfaction as well as retention and keeps account holders coming back to the local office.  This month we are pleased to honor one of our many wonderful Tellers at the Bank on her selection as our February Star of the Month.  Congratulations Berenice Torres, Teller in Rusk!

Berenice joined the Austin Bank team in 2016 as a part-time Teller, quickly moving into a full-time role.  Shanna Oualline, Teller Operations Supervisor in Rusk, shares, “Berenice is a pleasure to work with.  She is always willing to help.  Berenice does not meet a stranger and she will go the extra mile to help a customer.”  Ticking each box on the characteristics of a Star – positive attitude, loves their job, team player, dedicated – Berenice has earned the respect of her peers, and is truly someone they love to work alongside.  She brings a joy to the workplace that is not often found, and enjoys helping others which is further evidenced in her role as back up to the Customer Service Representative.  Always wanting to learn more and be a better asset for the Bank, Berenice seeks ways to grow professionally, approaching each new task head on.

Berenice and her husband, James, live in Rusk with their daughter, Esmeralda.  She enjoys spending time with family and friends.

“Berenice always has a smile on her face and is ready to help anyone.  She is always willing to learn new responsibilities and tackles every challenge with a positive upbeat attitude.”

Leslie Curtis, VP/Retail Office Manager, Rusk

“Berenice’s friendly smile and positive attitude maker her a pleasure to work with.  She is always willing to step up and do what needs to be done to make sure our customers receive exceptional service.”

Misty Evans, SVP/Retail Market Manager, Frankston

“Berenice has a positive attitude every day.  She is happy and helpful to everyone she meets.  We are privileged to have her on our Austin Bank team.”

Larry Long, VP/Location President, Rusk

The Austin Bank culture has long been centered on its employees and their success.  The Bank has placed into practice policies and benefits to ensure employees grow and thrive in their career.  This month’s Star is an example of the type of success the Bank wishes for every individual.  We are proud to announce that Erick Moreno, Teller Operations Supervisor is our March Star of the Month.

Erick joined the Austin Bank team in 2016 as a part-time Teller.  Having worked several years in the food service industry for Jalapeno Tree, he transitioned his customer service skills to serving the public in their financial needs.  Exhibiting a strong work ethic and willingness to always do what is best for the team, Erick quickly moved into a full-time role.  Through continued dedication and hard work, he was promoted to Teller Operations Supervisor in 2018.  He leads his team by example, showing them what is possible and making it easy for others to follow him.  “Erick is a dedicated hard worker and always there to help anyone at a moment’s notice.  We are lucky to have him as a friend and coworker in Nacogdoches,” shares Michael Mendez, Customer Service Representative.

Erick and his wife, Karla, live in Nacogdoches with their son, Hendrick.  A long-time resident of Nacogdoches, he graduated from Nacogdoches High School and earned a Bachelor’s of Business Administration degree from Stephen F. Austin State University.  Erick enjoys working out daily and spending time with his family.  They often take family vacations to the beach, zoos and other fun attractions.

“Erick is a huge asset to the Nacogdoches office.  I could not do my job without him!  He has a calm demeanor and stays levelheaded even when the teller line becomes crazy.”

Teressa Karns, AVP/Retail Office Manager, Nacogdoches

“Is has been a delight watching Erick grow into the wonderful leader he has become for our Bank.  Although he is soft-spoken, Erick is loved by his customers and coworkers.  He is very reliable and always gets the job done.”

Francis Spruiell, EVP/Regional President, Nacogdoches

“Working with Erick is quite a pleasure.  He exemplifies hard work, great attitude and leadership by example.  He always has a smile on his face.”

Pat Davis, SVP/Retail Market Manager, Garrison

This month’s Star is a recent addition to the Austin Bank family, but has quickly become an integral part of the team.  Her effusive smile, eagerness to help and determined work ethic are much appreciated in the new Austin Bank Cleveland office.  We are pleased to celebrate Alexandria (Alex) Rogers as our April Star of the Month.

Alex came to work for Austin Bank in March 2019 following experience as an office manager with Martin Powersports and then as a part-time Teller for Prosperity Bank, where she worked while attending college.  Alex’s former supervisor, Tasha Childress, knew she wanted Alex on her team when she was hired to open the office in Cleveland.  Now Alex works as a Universal Banker helping customers with all aspects of their financial needs.  “Alex always has a smile and is willing to learn any and everything.  She assists other employees and they look to her as a leader.  She does not hesitate to take on any task,” shared Lisa McCoy, SVP/ eBanking Manager, after spending time with the Cleveland staff in training during the opening of the office.

Alex has quickly become a favorite of the Cleveland customers.  “The service Alex provides has been so extraordinary that customers have taken the time to let me know how impressed they have been with her on several occasions,” said Lowell Little, EVP/Regional President, Cleveland.  They know they can trust Alex to take care of their needs.

A resident of downtown Cleveland, Alex earned a Bachelor’s of Business Administration in Finance from Sam Houston State University.  She enjoys reading, baking, biking and running in her spare time.  We are told that Alex is an excellent baker and always makes sure the office has plenty of treats.

 “Alex is smart, dependable, reliable and works very well with all customers of the Bank.  She is a team player, always willing to help someone else when needed, and a valuable asset to Austin Bank.”

Mike Penry, VP/Relationship Manager, Cleveland

“Alex is an extraordinary employee, demonstrating the core values of Austin Bank daily.  She is always striving to provide the exceptional service that distinguishes the Bank from the competition.”

Lowell Little, EVP/Regional President, Cleveland

“Alex never stops impressing us on her ability to get any task done.  She is honest, reliable, positive and a hard worker.  It is an absolute pleasure to work with her.”

Tasha Childress, SVP/Retail Market Manager, Cleveland

Colin Powell, former Army General and National Security Advisor, said, “As a leader you set the tone for your entire team.”  You can say all of the right things yet still set the wrong tone, or you can be an authentic leader and actually do what you want your teammates to do.  It is this behavioral example, lived by the leader on a daily basis that fills employees with the confidence they are working with someone on whom they can depend.  This month’s Star was nominated by his teammates for this very reason.  It is our pleasure to introduce you to our May Star - Darrell Thompson, Retail Office Manager for our Troup location.

Darrell’s coworkers share that he comes into work every morning ready to start the day with a smile on his face, never complaining and determined to work harder than he worked the day before.  He is said to constantly set new goals for himself and the office and ensures those goals are met or surpassed each month.  “Darrell believes in Austin Bank and our products,” shares Lisa McCoy, SVP/eBanking Manager, Jacksonville.  “He looks to the needs of the customer and matches them with the best we have to offer.  He is always willing to share information and is not afraid to speak up.”  Darrell is a wonderful embodiment of the Austin Bank values and takes great pride in his job.

Originally hired as the Retail Office Manager for the Bank’s Noonday office in 2014, he brought with him more than ten years of previous banking experience.  Darrell then moved to oversee retail operations in Palestine before transferring to his current role in Troup in 2018.  He and his family – wife, Sara, their three daughters (Alexa, Bella and Jazzy), and two dogs – live in Jacksonville.  He enjoys spending time with his family, including serving as coach and biggest fan for his daughters’ many activities and sports teams.  Darrell is a basketball fan and is very involved in the youth soccer association in which his daughters participate.  In addition, he works with the East Texas State Fair and other organizations to serve his community.  A graduate of Jacksonville High School, Darrell earned an Associate’s degree from Jacksonville College and a Bachelor’s degree in Business Administration from the University of Texas at Tyler.

“Darrell brings an upbeat attitude and wealth of knowledge to his office.  He is a “go-to” person for other ROMs and an extremely hard worker.  Austin Bank is fortunate to have him and I am very thankful to have him on my team.”

Misty Evans, SVP/Retail Market Manager, Frankston

“Darrell is an ideal coworker.  He comes in early, stays late and represents the Austin Bank core values to the fullest.  I am honored to work with him and call him a friend.”

Jarrod Wallum, Location President, Troup

“Darrell is a ‘lead by example’ supervisor with an open door policy.  He is ever ready to assist in all capacities of the office whether with customer service, working a teller drawer, opening accounts, assisting with a loan to even collecting the trash or sweeping the floor.  I consider myself very fortunate to work in the same office with Darrell.”

Kimbra Warren, Customer Service Representative, Troup