This month’s Star is someone many of you may have spoken with over the course of the last few years.  As a Computer Support Specialist working on the Help Desk, he is often a reassuring voice and problem solver when team members encounter technology issues.  For his commitment to serving his fellow employees and optimistic attitude, we are proud to congratulate Cory Wishert on his selection as the October Star of the Month.

Cory joined the Austin Bank team in 2011 having previously worked in the automotive service and hospitality industries.  In his role at the Help Desk, Cory assists Bank employees with a wide variety of technology problems and issues.  He also serves as the main point of contact for the repair of teller printers and scanners . . . and when needed, disposal of that equipment.  “Cory always has a positive attitude and exudes an ‘I’m happy to help’ tone every time,” shares Karrie Stroud, Operations Officer, Whitehouse.  “When the CRA Department was moved, he was very helpful to all of us and we are thankful for his dedication to his job and to the employees of Austin Bank.”  Contributing positively to his work team each day and respecting the people he works with are two traits Cory demonstrates repeatedly.

A graduate of Texas State Technical College, Cory lives in Longview and enjoys many hobbies in his spare time.  A bit of a “foodie”, he enjoys fare from many different places including new culinary items, attending the ‘Taste of Longview’ and trying out different recipes at home.  However, out of all the foods he enjoys his favorite remains pizza.  Other interests include keeping up with current news events, playing online computer games and spending time with family playing cards and dominoes.

“Cory is the type of employee every manager wishes to have.  He is prompt, polite and never avoids work . . . usually volunteering for it.  His greatest strength is the combination of his technical knowledge and the fact he genuinely cares about his fellow employees.”

Jeff Sowell, VP/Network Support Manager, Longview Greggton

“Cory is one of those people who is just easy to talk to.  When users have an issue or concern, he can talk with them and not only help them with their problem, but leave them feeling good about the entire encounter.  He is always willing to help in any way he can.  I’m glad to have Cory on our team.”

John Orr, SVP/Chief Information Officer, Longview Greggton

“Cory is a great example of the spirit we strive for in our Technology department.  He is a team player and really enjoys helping our users.  He will often do an unsolicited follow-up call or email just to make sure the user’s problem was satisfactorily resolved.  Great job, Cory!”

Glenn Bass, SEVP/Deposit Operations, Longview Greggton

A busy mother of two energetic boys, this month’s Star has plenty of experience keeping things under control.  Joining the Bank in 2011 as a Teller Operations Supervisor before moving to work as a Loan Assistant in 2012, she has the knowledge and understanding to tackle problems head on.  Please join us in congratulating Teressa Karns, Retail Office Manager in Nacogdoches, on her selection as our November Star of the Month.

Teressa is described as “a great team player.”  Always one of the busiest employees in the office, she remains quick to assist others.  After promotion to the Retail Office Manager position in 2014, her positive attitude and high level of ethics now set an example for her team to follow.  A favorite of customers, they know when Teressa is assisting them their requests will be handled promptly and seen through to completion.  Regional President, Francis Spruiell, adds “Teressa is such a busy body . . . in a good way.  She always gets the task at hand complete with a smile on her face.”

Teressa and her husband, Marty, live in Douglass with their sons, Garrett and Colton.  An active bunch, they spend time on the family farm and assist with the boys sporting activities, especially baseball.  In addition, Teressa loves to work out and competes in mud runs.  Very active in her community, Teressa is a founding member of the Ladies’ Lions Club of Nacogdoches, volunteers with the Chamber of Commerce, supports the local United Way and organizes community outreach opportunities for the Bank.  She is a graduate of Spring Hill High School and Stephen F. Austin State University.

“Teressa takes such great care with our clients.  She doesn’t do anything slowly!  Our customers have confidence in her abilities and some will insist on waiting for Teressa even when she’s busy.”

Francis Spruiell, SVP/Regional President, Piney Woods Region

“Teressa is a shining example of an Austin Bank Star.  She is so dedicated to the staff and customers of the Nacogdoches office.  Never backing down from a challenge, Teressa has done a wonderful job as Retail Office Manager.  I am fortunate to have her on the Piney Woods team!”

Pat Davis, SVP/Retail Market Manager, Piney Woods Region

“Teressa has been a blessing to the Nacogdoches retail operations.  Her willingness and desire to excel in everything she undertakes is amazing to watch.  We are very fortunate to have Teressa as part of our Austin Bank team.”

Linda Douglas, SEVP/Chief Retail Officer, Jacksonville

Our December Star is one who wants little recognition or praise, yet is deserving of both.  A seventeen year veteran, she began with First State Bank of Frankston as a Teller and Customer Service Representative in the Noonday office.  Since that time, she has filled many positions within the Bank.  Her vast knowledge of Bank processes makes her a trusted source of information for fellow employees.  Congratulations, Dee Dee Lang, VP/Assistant Internal Auditor in Frankston, on your selection as the December Star of the Month.

“A true ‘jack of all trades,’ Dee Dee approaches each task with a positive attitude that is contagious,” shares former supervisor, Karen Faulkner, VP/BSA and OFAC Officer.  With experience as a Teller, CSR and Loan Processor in addition to work in bookkeeping and new accounts, Dee Dee has served in supervisory roles as Customer Service Support Manager and Operations Officer.   She jumps in and does what it takes to get the job done, always working to find solutions.  Glenn Bass, SEVP/Operations Officer, praised for her work in fraud prevention.  “Dee Dee and her group worked primarily with our Bank’s fraud prevention tools and she excelled at taking the lead in that role, coordinating with Bookkeeping, Keith Fletcher and FiServ to balance the fraud tools and protect the Bank without being overly intrusive to our customers.”  Moving to the Assistant Internal Auditor position in August of this year, Dee Dee continues to put her years of Operations experience to good use as she leads the cash audit team. 

She and her husband, Mitchell, live in Frankston on a farm complete with cats, dogs, rabbits, and cattle.  They have two children, Jake and Ashley, and a granddaughter, Kinnaleigh.  Dee Dee loves to garden, tackle projects around the house and spend time with her family.  She is a member of the Poynor Church of Christ.  Dee Dee is a graduate of Lakeview Centennial High School, the Bank Operations Institute through the Independent Bankers Association of Texas, as well as the Leadership Defined training program.

“Dee Dee is a team player.  She enjoys her job and the ability to pass on information, knowledge and training to fellow coworkers.”

Patty Morgan, VP/Auditor, Longview Greggton

“Dee Dee joined Risk Management in August of this year.  The transition into her position on the Internal Audit Team has gone exceptionally well.  We are eager to watch as Dee Dee utilizes her experience and knowledge to further enhance the strength of our audit program.”

Billy Mullins, SEVP/Risk Management, Longview Greggton

This month’s Star of the Month is a Floater Teller who really stepped up and played a vital role in the Jacksonville market this past summer.  Already a customer favorite due to her desire to help, she has cemented her role as a co-worker favorite through her willingness to do whatever is necessary to insure operations run smoothly.  Please join us in congratulating Crystal Redd, Floater Teller for Cherokee County Region, on her selection as Star of the Month for March 2016.

Crystal joined the Austin Bank team in 2011 as a full-time teller in the Jacksonville Drive Thru, moving to the Floater position in 2014.  “Crystal’s smile and winning personality make her a favorite with our customers and employees throughout the region,” shares Lisa McCoy, SVP/Retail Market Manager, Cherokee Region.  “She is dedicated and committed to going above and beyond every day.”  This commitment to excellence was showcased when Crystal stepped in to fill a supervisory role in the Drive Thru.  Already scheduled to work there during that time, Crystal was called upon to oversee operations while the Teller Operations Supervisor was out on maternity leave and the department was short one Teller.  “Crystal effectively communicated with the ROM, Amy Pate, who was busy overseeing operations in the lobby due to my absence, and served as a positive mentor for employees in the drive thru,” states Jessica Guerrero, Teller Operations Supervisor, Jacksonville Main.  “She filled in wherever needed and worked Saturdays to insure coverage.  Crystal’s dedication has earned her the respect of her peers.”

“Crystal shows in her daily attitude that she is 100% committed to her customers and loves her job,” comments Amy Pate, Retail Office Manager, Jacksonville Main.  These sentiments were echoed throughout the multiple Star nominations Crystal received.  Her positivity and team mentality come through in all she does.  In addition to daily responsibilities, Crystal also makes it a point to participate after hours in community events on behalf of the Bank.

A resident of Jacksonville, Crystal graduated from Jacksonville High School and attended Jacksonville College.  She is a member of Sweet Union Baptist Church in Jacksonville, and enjoys spending time with her family at sporting events, traveling to Dallas or playing dominoes.  An interesting fact, she and Darrell Thompson, Retail Office Manager in Noonday, are cousins.  Darrell commented that Crystal has a giving spirit and the family is very proud of her selection as a Star.  But he shares a word of caution should you decide to take her on in dominoes . . . she has been known to “make ‘em nervous.”

“Crystal goes above and beyond her Floater Teller responsibilities.  She is responsible, punctual, self-sufficient, quick, accurate and fun – a great combination and a true representative of the Austin Bank core values.”

Minerva Trujillo, Teller Operations Supervisor, Jacksonville Drive Thru

“Crystal has an infectious smile that brightens everyone’s day and a sense of humor that keeps co-workers and customers laughing.  She is a Star that shines bright in the Jacksonville lobby and I know she must do the same at the offices she floats to.”

Chaela Whitley, Teller, Jacksonville Main

“Crystal is a very important part of the Jacksonville Main and Drive Thru team.  She is quick and efficient with customers’ transactions providing great customer service at the same time.”

Amy Pate, Retail Office Manager, Jacksonville Main

When you receive comments that echo each other it is safe to assume the person they are speaking of exhibits these qualities throughout each aspect of their life, not just in particular circumstances.  Such is the case for this month’s Star.  A “customer favorite” with a following from previous offices and “a true team player” are just a few of the repeated phrases mentioned when asked to describe Tara Hughes, Loan Assistant at Longview Loop.  For these reasons, we are proud to announce Tara as the April Star of the Month.

Tara is a “well-rounded, much liked employee.”  She began her banking career in 2003 as a Bookkeeping Clerk with City National Bank in Kilgore, acquired by Austin Bank in 2008.  And, she has also worked as a Customer Service Representative before moving to her current role as a Loan Assistant, having worked in the Longview Oak Forest office and later Longview Loop in this capacity.  Customers often come to her office seeking Tara’s assistance, insisting she is the only one who can help them.  Though this may add to her workload, Tara never tries to pass them on to another employee.  Many times Tara is the first to greet customers in the lobby, and is always eager to help with whatever need they may have, whether loan related or not.  With her experience in multiple areas of the Bank, Tara takes the initiative to help wherever a challenge arises.  She has even extended the reach of her banking knowledge by teaching Junior Achievement classes to second graders at Pine Tree Elementary.  “Tara’s positive attitude and quick learning ability set her apart from the rest,” shares Donna Bobo, VP/Relationship Manager at Longview Loop.  Striving to always better herself, Tara is currently enrolled in the Bank’s Community Lending School.    

She and her husband, John, live in Longview with their daughter, Madison, age 12.  A graduate of Hallsville High School, Tara attended Brown Institute of Court Reporting and Kilgore College.  She is a life-long animal lover, currently sharing her home with four dogs and one cat.  But, she had numerous pets growing up, including a mountain lion at one point.  In addition to spending time with her family and pets, Tara is also a member of Calvary Baptist Church where she sings in the choir.

“Everyone can be great, but Tara strives to be exceptional.  She pays attention to detail and is willing to assist all customers to find solutions.  She is the definition of a team player.”

Jason Petersen, EVP/Regional President, Longview Oak Forest

“Tara has such a positive attitude, sweet smile and goes above and beyond with customers and her coworkers.  She is enthusiastic about her job and willing to help in any area where needed.  The Longview Loop office is fortunate to have her as part of our team.”

Lynnette Martin, AVP/Retail Office Manager, Longview Loop

“Tara is very dedicated and takes pride in her work.  She is one of the best people I have worked with – not only my assistant, but also a good friend.”

Donna Bobo, VP/Relationship Manager, Longview Loop

There are often employees in an organization who go without notice - not because of poor qualities, but often because they keep their head down and take care of their responsibilities without pretense.  This month’s Star fits that description . . . working hard and continually learning new things.  Please join in congratulating Dalia Ramirez, Loan Assistant at Tyler Med Center, on her selection as the June Star of the Month.

Dalia joined the Austin Bank team in 2010 as a Teller at Tyler Med Center before moving to work as a Customer Service Representative there in 2013.  Continuously seeking new opportunities and expanding her work skills, she moved to work as a Loan Document Specialist in CLD in 2014.  Her training and experience in this department helped prepare her for her newest position as a Loan Assistant back at the bustling Med Center location.  “Dalia is a vital part of our team at Med Center and an asset to Austin Bank.  She has exceptional customer service skills and a personality that makes people smile and trust her.  She makes my life easier,” shares Elena Gomez, VP/Relationship Manger, Tyler Med Center.  Taking great pride in her work, Dalia consistently seeks to help others.  Her fellow employees describe her as having a great, positive attitude despite the circumstances around her and someone they can count on for help in a time of need. Customers appreciate Dalia’s calmness and gentle demeanor as many specifically ask for her when they come in the Bank.  “Dalia makes customers feel welcomed every day.  Her personality earns their trust and her knowledge allows her to assist them in many ways.  She is an example of providing exceptional service,” comments Melany Perez, Loan Assistant, Tyler Cumberland Park.

A 2009 graduate of Chapel Hill High School, Dalia was in the top 10% of her class and attended Tyler Junior College.  She now lives in Tyler with her pet Chihuahua, Leila.  Dalia has a large family – three brothers and two sisters – and enjoys traveling to Florida, specifically Destin.

“After working with Dalia for several years at Med Center, I consider her not only a co-worker but a friend.  She goes above and beyond to help those who need it – always with a smile on her face and a positive attitude.”

Wayne Golden, Portfolio Manager, Tyler Downtown

“Dalia is an absolute pleasure to work with.  Not only is she knowledgeable and dependable, she also has a very pleasant attitude.  She has a can-do spirit and even when things get hectic, you never see Dalia flustered or complain about the situation.”

Ken Allen, SVP/Relationship Manager, Tyler Downtown

In such a technology dependent industry, we often take for granted the fact that we can turn on our computers and begin our work day.  Ever stop to think about what is required behind the scenes for this to happen?  Our information technology department spends lots of time and resources to make our jobs feasible.  This month we would like to bring the spotlight to an area that often goes unnoticed until there is a problem, and to an employee who works diligently to insure we all have the equipment and systems necessary to perform our tasks.  Please join in congratulating Heidi Gamble, Systems Administrator II, Longview Greggton, on her selection as the July Star of the Month.

Heidi joined the Austin Bank team a little over four years ago after working in the technology departments of Overton and Marshall ISDs and as a Master Control Operator for KLTV.  Hired as a Computer Support Specialist in 2011, she was promoted to a Systems Administrator II in 2015 and is now responsible for maintaining the Bank’s database environment, virtual PCs, and several other systems.  Her strong work ethic, integrity and dependability make her a valuable asset to both the Bank and the IT department.

Following the Bank’s recent intranet redesign, Heidi went a step further to assist the Human Resources department in the creation of their new site. Lynn Littlejohn, EVP/Human Resources Team, Jacksonville, shares “Heidi has a calm demeanor and never made us feel as though we were asking ‘dumb’ questions.  She conducted training in person and by phone, typed up notes, and tweaked our site to make it even better.”  Lynn continues, “She went above and beyond to assist and help our team achieve success.  Heidi is dedicated and committed to doing a great job and possess a positive attitude in all that she does.”

Heidi and her husband, Don, live in Kilgore with their three dogs – Optimus, George and Peanut.  In addition to spending time with her pets, she enjoys photography and remodeling projects.   A graduate of Benton High School in Louisiana, Heidi holds a Bachelor’s degree in journalism from Northern State University in addition to numerous professional certificates for various technology platforms.

“Heidi is a person who can be depended upon in any situation. She has a strong sense of integrity which leads her to complete any task to the best of her ability.  She also has a good sense of humor which makes her fun to work with.  I learn loads from her daily.”

Jeff Sowell, VP/Network Support Manager, Longview Greggton

“Heidi is very intelligent, hardworking and dependable.  She also has the ability to relate a sense of calm to those around her, even when in the midst of a difficult issue.  I enjoy having her input and perspective.  She is a very important part of our team.”

John Orr, SVP/Chief Information Officer, Longview Greggton

“Heidi is very deserving of the Star recognition.  She utilizes her technical skill and tenacity to get the job done.  We are fortunate to have her on our team and she has become one of our ‘go-to’ technicians.”

Glenn Bass, SEVP, Deposit Operations, Longview Greggton

Who wouldn’t want an employee in their office described as “always ‘wowing’ the customers with their above and beyond customer service standards”?  Or, one known for going outside the realm of normal teamwork to assist a teammate in a time of need?  This month’s Star is the recipient of these accolades and many more.  For that reason, we are pleased to announce Janie Bird, AVP/Loan Assistant in Frankston, has been selected as our August Star of the Month.

Janie spent six years during the seventies in First National Bank of Bullard’s Frankston office working as a Teller, then as secretary to the President.  She rejoined the FNB team in 1996 as an Assistant Vice President.  When the bank was purchased by Austin Bank in 2004, Janie stayed through the transition working as a Customer Service Representative before making the move to Loan Assistant.  “Janie has a special talent of immediately putting customers at ease with their banking needs, problems or concerns.  Her favor among the customers can easily be seen in the number of customers and referred customers that seek her out upon entering the Bank,” shares Russ Gideon, SEVP/Chief Lending Officer, Jacksonville.  Misty Evans, VP/Retail Market Manager, Frankston adds, “Janie always has a positive attitude and takes pride in everything she does.  She is respected by both customers and coworkers because of her willingness to go above and beyond to provide excellent customer service.”

A long-time resident of Frankston, Janie graduated as Salutatorian from Frankston High School.  Attending Trinity Valley Community College and Tyler Junior College, she also holds various professional certificates.  A member of First Baptist Church in Frankston, Janie enjoys participating in a number of community organizations.  She has lent her time and skills to the Frankston City Cemetery and the Frankston Depot Library Board.  Janie and her husband, Mike, have two sons and daughters-in-law, and three grandchildren.  Her number one hobby is taking care of those grandchildren – Grant, Grace and Jake.

“Janie always goes above the call of duty in helping Mom (Jane Chapman) with her business affairs.  I thought it might be because of who Mom is, but I have learned by talking to her coworkers that she does the same for all Austin Bank customers!  Janie is loved by our customers and represents us well in the community.  She is truly an asset to Austin Bank.”

Michael A. Neill, Director

“Janie is very professional and customer oriented.  She is a pleasure to work with and represents Austin Bank well.  She is very deserving of this award.”

Marty Lindsey, SVP/Commercial Lender, Frankston

“Janie’s friendly smile and positive attitude make her a pleasure to deal with, for both customers and coworkers alike.”

Cody Newton, VP/Location President, Frankston

“Janie is such a sweet and kind person to all employees and customers.  She is dedicated to her job and willing to jump in and help at the drop of a hat.  She has such a positive attitude and has inspired me on many occasions.”

Shaunna Nolen, VP/Education and Training, Jacksonville 

After the interview, salary negotiation, and getting hired, you will probably go to the Human Resource Department or see the Business Manager to handle some of the financial details of your job.  Here are some of the items you probably will face:

Income Tax Withholding– Unless you are hired as an independent contractor, every paycheck will have federal (and state) income tax withheld.  By having tax withheld, you will not have to pay everything all at once when you file your tax return.  To determine the amount your employer will withhold, you will probably have to complete the IRS Form W – 4.  On this form, you will be asked how many exemptions you want to claim.  The larger the number of exemptions, the smaller amount that will be withheld.  Unless there is something special about your income tax situation, you will probably just want to claim one exemption (yourself).  Your state may also have a similar form.

Social Security and Medicare Withholding– Your wages are subject to Social Security and Medicare taxes that will be withheld from each paycheck.  For 2015, you will pay Social Security tax of 6.2% on your wages up to $118,500 and a Medicare tax of 1.45% on all your wages.  Single taxpayers with wages above $200,000 and married taxpayers with wages above $250,000 are also subject to an additional 0.9% Medicare surtax.  Your employer pays 6.2% in Social Security tax and an equal amount to your regular Medicare tax.  If you are an independent contractor or self employed, you are responsible for both amounts.

Direct Deposit– It is a good idea to enroll for this convenience.  Instead of getting your paycheck, you can have your funds go directly into your bank account.  This saves the time of going to your financial institution, waiting in line and making the deposit.  It is also safer and gets your money working for you even faster.

Retirement Plan– If your employer has a retirement plan like a 401(k) plan, be sure to enroll and participate.  That way, you will be setting aside some savings from each paycheck.  You will probably have the ability to decide how much you want to contribute and how you want your funds invested.  Contribute as much as you can and still be comfortable.  Your plan may also have a provision where the employer matches some or all of your contribution.  Be sure to understand the details and try to get the entire match.  Ask about your investment options and try to diversify into a few investment options.

Other Employee Benefits– Many employers also offer health insurance, life insurance and disability insurance.  These policies are usually much cheaper that what you could get by buying them as an individual.  Health insurance is almost always a must, and the others may be attractive if you need them.

Summary

Plan to spend some time evaluating your options and completing the paper work.  Ask questions about anything you do not understand, and if your situation changes, go back and ask more questions.  These things take some time and they will reduce what you have to spend.  But, they are very important.

Learn about more 'firsts' by visiting our Financial Literacy library.

This month’s Star has been a member of the Austin Bank team for more than 15 years.  She joined a department that serves the needs of our lending staff here at the Bank and goes mostly unnoticed by others.  Please join us in congratulating Kim Raney, SVP/Senior Credit Analyst, Longview Greggton, as our September Star of the Month.

Hired in 2001 as a Credit Analyst, Kim has spent her time since learning every nuance of the job.  Her eight years’ prior banking experience in underwriting provided a strong foundation on which to build. Taking over leadership of the department in 2004, she continues to play an integral role in maintaining the high quality loan environment the Bank is known for.  “Kim and her department are an integral part of the lending team as they greatly assist the Bank in obtaining new relationships, managing existing relationships and assessing the Bank’s loan portfolio for risk,” commented Russ Gideon, SEVP/Chief Lending Officer, Jacksonville.   

“I have never had a more family oriented, considerate supervisor,” shares Brandi Morton, Credit Analyst, Longview Greggton.  “She helps each of us in the Analyst department feel like we are part of a team.”   Billy Mullins, SEVP/Risk Management in Longview Greggton, adds, “Kim is an excellent mentor to the new analysts selected for this department.”   For those who do not know, the Credit Analysts determine the quality of prospective loans; review credit files and information from loan officers; in addition to preparing profitability models and packages for Loan Committee members. 

Originally from Pennsylvania, Kim is a graduate of Captain Shreve High School in Louisiana where she was a rifle and flag twirler, and the University of Arkansas-Fayetteville with a degree in Business Administration.  She has completed numerous professional trainings throughout the years, including the Austin Bank STAR program in 2013 and the Bank’s Leadership Defined program in 2007.

She and her daughter, Emma, live in White Oak with their three dogs Jack, Cookie and Molly.  Kim loves Disney World, Florida beaches and rescue dogs.  (Two of her three dogs were rescued.)  A member of First United Methodist Church in Longview, Kim serves as a Children’s Sunday School Teacher and enjoys volunteering with other community groups including the American Cancer Society’s Relay for Life.

“Kim continues to successfully lead the Credit Analyst department in their quest to compile pertinent, detailed and accurate information for the lenders and loan committees.  Analyzing and organizing loan packages is a tough job; however, Austin Bank’s superior loan quality over the years is in part due to Kim’s hard work, dedication and departmental leadership. “

Rick Waldrop, SEVP/Chief Credit Officer, Whitehouse

“Having worked with many different credit departments as both an examiner and a consultant, Kim Raney operates the best program I have ever seen.  Not only is she one of the best leaders in the Bank, it is with pride that I include Kim on a short list of my very best friends.”

Billy Mullins, SEVP/Risk Management, Lonvgiew Greggton

“Kim’s leadership of the Credit Analyst department is excellent.  She has a tremendous desire to help others within the Bank meet expectations, whether customer service related or internally.  Her commitment to Austin Bank and her fellow coworkers is second to none!”

Russ Gideon, SEVP/Chief Lending Officer, Jacksonville

This month’s Star is relatively new to the Austin Bank family.  However, he has found his spot and earned high praise from not only his immediate co-workers, but those in other departments as well as customers.  Please join in congratulating Michael Mendez, Customer Service Representative from Nacogdoches, as our October Star of the Month.

Michael joined the Austin Bank team in 2014, bringing 6 years prior Teller experience from another bank in Nacogdoches.  Janis LaFleur, Bookkeeping Clerk in Longview Greggton, shares, “Michael is a wonderful CSR.  He always goes above and beyond when I need his help taking care of issues that come up with debit cards.”  Described as an employee who cares not only about Austin Bank and the day to day operations, it is noted that he cares even more about his customers and co-workers.  A member of the Nacogdoches Chamber of Commerce, he took the initiative to involve the Nacogdoches office in their local Corporate Challenge event.  It proved to be a huge team-building event and helped bring everyone in the office closer together.

A resident of Nacogdoches, Michael graduated from Nacogdoches High School and attended Angelina College.  Michael and his family are a close-knit group and very well respected in the area.  They recently held a fundraiser selling homemade enchiladas to help a friend in need.  A man of many interests, Michael enjoys traveling with friends and family, attending music concerts, anything Star Wars related and the Dallas Cowboys.

“Michael works extremely hard as a Customer Service Representative.  He gives 100% when working with each of his customers, and he is a joy to have in our office.”

Teressa Karns, Retail Office Manager, Nacogdoches

“We receive compliments often from customers regarding Michael.  He lights up when they walk in the door and he has a wonderful ability to make everyone feel ‘at home’.  We are fortunate to have Michael on our team.”

Francis Spruiell, Regional President, Nacogdoches

“Michael never misses an opportunity to pass out a compliment.  He is always willing to help whenever an issue presents itself.”

Janis LaFleur, Bookkeeping Clerk, Longview Greggton

Those who work with this month’s Star are quick to note her eagerness to help and contagious smile.  Her dedication to meeting customer needs earned her top honors for new accounts opened in 2016.  We are honored to recognize Jentrie Tarrant, Customer Service Representative, Jacksonville, as our Star of the Month for March 2017.

Jentrie joined the Austin Bank family in 2011 as a Teller in the Jacksonville South office where she was voted Favorite Bank Teller by the readership of the local newspaper.  Moving to the Downtown Jacksonville office as a Customer Service Representative in 2013, Amy Pate notes Jentrie is “quick to help customers who come into the lobby and is one of the first to assist the Teller line when traffic is backed up out of the door.”  “She is very kind and goes the extra mile to help anyone she can,” shares Ana Hinojosa, Customer Service Representative in Jacksonville.  Dawn DeVillers, Administrative Assistant, comments, “When I need assistance with an account, not only is Jentrie happy to help, she goes beyond giving me an answer to walking me through the process, explaining how it is done.  Those who encounter Jentrie receive her undivided attention and are given the utmost respect.”

Jentrie and her husband, Michael Jack, live in Jacksonville on a working ranch surrounded by cattle and horses.  Though new to the ranch life, she enjoys spending time with her family and children whether tending to the animals, or watching Kay Lee, Bailey and Jack play soccer or softball.  Jentrie also enjoys shopping and reading . . . when time permits.  A member of First United Methodist Church in Jacksonville, she is a graduate of Jacksonville High School and Tyler Junior College.

“Jentrie is excited about helping customers get in and out of the Bank, while taking the time to make them feel they are part of the family by providing excellent customer service.  She represents the Austin Bank brand very well.”

Amy Pate, AVP/Retail Office Manager, Jacksonville Main

“Jentrie takes to heart Jeff Austin, Sr.’s phrase ‘let a smile be your umbrella.’  Every day she brings a positive attitude, a willingness to assist her colleagues and outstanding customer service.  She sets herself apart by making our customers relaxed, comfortable and confident in her banking advice.”

Nathan Jones, EVP/Regional President, Southwest Region

“Jentrie is friendly and very helpful to anyone that comes into the Bank.  She is a tremendous help to her coworkers, a quick learner, very patient and a pleasure to work with.”

Janis Adams, Customer Service Representative, Jacksonville

Our Star of the Month for May personifies the list of Austin Bank Star characteristics – positive attitude, pride in their job, teamwork, and dedication – adding to them charm and a passion for life.  His personality and character bolster every interaction, whether with a coworker or customer, providing an enjoyable encounter for all involved.  Please join us in congratulating J Martinez, Mail Courier in Jacksonville, on his recognition.

Though J has been with the Bank just a brief time, he has demonstrated many highly sought after qualities including a strong work ethic, dependability, working well with others, and flexibility.  While his job title implies the delivering of mail, his role in the operation and efficiency of the Jacksonville office is much larger.  He helps run Teller work on Fridays; aids Customer Service Representatives when able; ensures supplies are stocked and available to multiple departments and myriad additional jobs as they arise.  “J gets the job done in a timely manner with little to no supervision,” shares Amy Pate, AVP/Retail Office Manager, Jacksonville.  “He is very reliable and we enjoy having him here.”  Recently, during a Bank visit by a local school group, J stayed past his normal work hours to assist with the coin machine.  It got heavy use that day counting over 100,000 pennies and required emptying multiple times.  His patience with the children and adults that day helped the entire process remain as calm as possible.  J was definitely a hero to the balance of the Bank staff there that day.

A graduate of Tyler Junior College, J is currently studying Education at the University of Texas at Tyler with a goal to become a teacher.  He takes great pride in setting an example for his younger siblings, and enjoys spending time with his family and their two pet ducks – Quackers and Aflac.  In his spare time, J coaches soccer, mentors his younger brothers, plays video games and loves collecting anything related to Pokemon.  He is a member of Our Lady of Sorrows Catholic Church in Jacksonville.

“J lives out Jeff Austin, Sr.’s adage – ‘Let a smile be your umbrella.’  He always has a smile to share, and is extremely polite.”

Jeff Austin III, Vice Chairman of the Board, Jacksonville

“J is absolutely the friendliest, sweetest young man I have met in a while.  He provides the best customer service and all the employees and customers in Jacksonville love him.”

Lynn Littlejohn, EVP/Human Resources, Jacksonville

“J is willing to help in any area he can.  He is a pleasure to work with and is very deserving of this award.”

Amy Pate, AVP/Retail Office Manager, Jacksonville

The culture of Austin Bank has long fostered the importance of teamwork to better serve our Bank customers.  The Bank as a whole benefits when employees willingly work together as a team to execute assignments and accomplish goals.  Though not with the company long, our July Star has embraced this philosophy and embodies many of the characteristics set forth as qualifications of an Austin Bank Star.  Please join us in congratulating Dustin Beavers, AVP/Relationship Manager in Nacogdoches, as our July Star of the Month.

“Our customers love Dustin,” shares Nacogdoches Retail Office Manager, Teressa Karns.  “He is always willing to help with any role in the Bank.”  Joining the Austin Bank team in June 2015, Dustin brought with him eight years of previous banking experience in retail operations and management.  Pulling from this knowledge, Dustin provides excellent assistance to his lending clients and is able to lend a hand to coworkers throughout the Bank whether it is behind the Teller line or in customer service. 

With his positive attitude and contagious smile, Dustin provides a consistent boost in morale to the Nacogdoches office and all he comes in contact with.  He proudly represents Austin Bank in various service projects throughout the community, and is not afraid to ask for the business, following through and making customers “feel at home” when they come into the Bank. 

Dustin and his wife, Rashelle, live in Nacogdoches with their two children – Shelton and Raimey – and two dogs.  Dustin is an active member of the community, serving as Treasurer for the Nacogdoches Jaycees, member of the Nacogdoches Chamber of Commerce, umpire for little league baseball games and coach for youth basketball teams.  Dustin is a graduate of Bullard High School and attended Tyler Junior College.

“Dustin has been a great addition to Austin Bank!  He is always positive and willing to help wherever needed.  He has quickly become a ‘go-to’ lender for our customers in the Pineywoods Region.”

Francis Spruiell, SVP/Regional President, Nacogdoches

“Dustin’s customer service skills and his commitment are second to none.  His coworkers and customers absolutely love him.”

Russ Gideon, SEVP/Chief Lending Officer, Jacksonville

“Dustin is a great guy.  He is always in a good mood, with a smile on his face and you can depend on him to make you laugh.”

Teressa Karns, Retail Office Manager, Nacogdoches

Our Star this month possesses a quiet and unassuming nature.  However, the level of leadership, dedication and customer service she displays on a daily basis has earned the respect of all of those around her.  Please congratulate Minerva Trujillo on her selection as our September Star of the Month.

Minerva joined Austin Bank in 2011 as a Teller.  Possessing previous management experience, she quickly moved into the role of Teller Operations Supervisor, first in the Jacksonville Drive Thru and now in the busy lobby downtown.  Her professionalism and commitment to increasing her knowledge has been evidenced through learning the new cash handling machines and assisting in the development of procedures used to train others how to use them.  “Minerva is my right hand now that she has joined the lobby staff,” shares Amy Pate, Retail Office Manager, Jacksonville.  “She is very detail oriented and will not stop until she finds a solution to a problem.”

With a strong commitment to the Austin Bank service non-negotiables, Minerva coaches her Teller staff on them continuously.  It is her goal to make every interaction with a customer the best that it can be.  Her dedication to customer service is demonstrated in her response to difficult questions.  “Will my response impact the customer in a negative manner?” is the question asked not only of herself, but also the advice she share with Tellers.  Minerva wants success for all of her team, and works diligently towards that goal.  Staying late, coming in early, assisting in the drive thru and stepping in to fill a need or assist a coworker is nothing out of the norm for her.  While recently working at the Jacksonville Drive Thru, Keith Fletcher, SVP/Securities and Facilities Manager, observed, “Minerva continues to shine and her dedication to the Main office and Drive Thru is outstanding.  She takes it upon herself to help when others need it.”

A graduate of Jacksonville High School, Minerva has completed Austin Bank Teller School, the Austin Bank Leadership Program and Jacksonville Chamber Leadership Institute.  She and her husband, Jose, have three children – Alicia, Mauricio, and Avery – and are currently anticipating the arrival of their fourth child.  Minerva is a member of Our Lady of Sorrows Catholic Church and is active in her community, volunteering with H.O.P.E. and various school organizations.

“Minerva is a very hard worker and a strong team leader.  She leads by example and strives to maintain an atmosphere that is customer focused.  Minerva is very deserving of the ‘Star’ title and I am proud to have her on my team.”

Misty Evans, SVP/Retail Market Manager, Cherokee Region

“Minerva continues to demonstrate professionalism and dedication in everything she does.  She is an exceptional employee and though quiet, she is strong and accomplished.”

Lisa McCoy, SVP/eBanking Manager, Jacksonville

“Minerva is always willing to step up and help out whenever she is needed or asked.  Making the customer’s experience the best it can be is one of her main focuses.”

Amy Pate, AVP/Retail Office Manager, Jacksonville

Mark Twain said, “It’s never wrong to do the right thing.”  This statement encompasses all this month’s Star is known for.  His coworkers and community members cannot say enough good things regarding his service to others.   His self-sacrifice, dedication and positive attitude are an encouragement to all who encounter him.  Congratulations to Bobby Sisco, VP/Relationship Manager in Bullard, on being our Star of the Month for October.

“It’s the small things when it comes to Bobby,” comments Laura Stremmel, Teller Operations Supervisor in Bullard.  “When he can, he will open the door for ladies and the elderly.  He always has a sincere, polite and helpful attitude about him.”  Never one to seek recognition, Bobby does many things to help others whether they are Bank customers or community members.  Recently when walking back to his office from the printer, Bobby witnessed an elderly man using a walker stumble and fall.  The gentleman was across the way from the Bank, but Bobby left quickly to assist in any way he could.  Patiently assisting the gentleman up, he then sat with him until family members arrived.  He has also been known to provide car repair assistance to customers in the drive through or change flat tires for fellow employees.

Bobby came to work for First National Bank of Bullard in 1991.  Taking a short break to work as a correctional officer for the Texas Department of Criminal Justice, Bobby returned to the bank in 2002 and remained through the transition to Austin Bank in 2004.  During his tenure he has held many roles – in bookkeeping, as a Teller, in New Accounts, and loan officer.  The experience gained in each of these positions make it possible for him to be a true team player in the Bullard office.  Luan Smith, Loan Assistant in Bullard, shares, “Austin Bank is better because Bobby is here.  He goes above and beyond his loan officer duties to help in all areas in order to give our customers the best service and attention they deserve.”  She describes his current job duties as “loan officer, plumber, handyman, greeter, Teller, all and anything he is asked to do.”  But, do not let the sweet smile fool you - coworkers share that Bobby is always “up to something”.  He is the life of the party in the Bullard office, and makes coming to work fun.

Bobby and his wife, April, live in Bullard with their four children – John, Lila, Alice and Walker.  A graduate of Bullard High School and Tyler Junior College, he is a member of the Bullard Kiwanis Club.   Time spent with his family is his favorite out of office activity, however when he is not busy doing that, Bobby also enjoys restoring old cars and hunting.

“Bobby exudes daily what Austin Bank stands for.  He truly cares for his family, coworkers and community.  We are lucky to have him as a part of our family.”

Laura Stremmel, Teller Operations Supervisor, Bullard

“Bobby is a team player willing to take on any role in the Bank.  Customer service is very important to him – often going above and beyond to insure we are providing the excellent service the Bank is known for.  I am proud to have Bobby as part of our Bullard family.”

Faye Dotson, VP/Retail Office Manager, Bullard

“Bobby is a great asset for the Smith County market.  His great personality accompanied by the care and concern he shows each person he comes in contact with make him a favorite of customers and coworkers alike.”

Jeff King, SVP/Regional President, Tyler Cumberland Park

This month’s Star was nominated for his ability to work well with others while promoting a culture of personal growth and training.  He takes pride in his work and his personality will quickly win you over.  Please join in congratulating Nick Lusk, CLD Assistant Manager, Whitehouse, on his selection as our November Star of the Month.

Joining the Austin Bank team in 2014 as a Loan Document Specialist, Nick brought with him eleven years of experience with Citizen’s First Bank.  During his tenure there he worked as a bookkeeper, loan processor, assistant cashier and operations officer.  “Nick has been a tremendous asset to the CLD team since day one with his focus on learning as much as possible so that he can assist the team and lending staff,” shares Shirley Coe, SVP/Loan Document Manager, Whitehouse CLD.  With his previous experience and a penchant to continue learning, Nick has an open door policy for his team members and those outside of CLD.  “The lenders and loan assistants appreciate his desire to help them in any way possible,” comments Rick Waldrop, SEVP/Chief Credit Officer, Whitehouse.

Nick and his wife, Jennifer, live in Whitehouse with their two cats – Cheeto and Pretty.  He is a graduate of Rusk High School, Tyler Junior College and the University of Texas at Tyler.    Nick is currently working on his Master’s degree at UT Tyler and hopes to be a university professor one day.  With a bit of a reading obsession, Nick has a book collection so large that he has a card catalog and check out system for when someone wants to borrow a book.  He also enjoys volunteering his time at St. Paul’s Children’s Foundation through the CLD partnership with the organization and is proficient in reading and writing Latin.

“Since Nick was named Assistant Manager of CLD he has become a valuable addition to Austin Bank’s management team.  Though Nick does not have direct customer contact, he gets in the trenches to expedite loan document preparation which enhances the Bank’s excellent customer service.”

Rick Waldrop, SEVP/Chief Credit Officer, Whitehouse

“As my right hand, Nick has proven to be reliable, supportive and a great sounding board when tough decisions are needed.  He has truly proven himself to be a Co-Captain of this large team called CLD and is very deserving of this Star of the Month award.”

Shirley Coe, SVP/Loan Document Manager, Whitehouse CLD

“Nick has been a great addition to the CLD team and Austin Bank family.  His continued willingness to learn new job duties and put them into practice in his everyday work environment shows the dedication he has for his own growth as well as that of the Bank.”

Karrie Fields, Operations Officer, Whitehouse

Over the nine years this month’s Star has been a member of the Austin Bank team, she has earned a reputation for being a hard worker, loyal and friendly.  A favorite of customers and co-workers alike, she serves many roles in her office, often offering her bilingual services to assist Spanish speaking customers.  Please congratulate Emilia (Emi) Noe, Teller Operations Supervisor in our Longview Loop office, on her selection as our December Star of the Month.

Recently promoted to the role of Teller Operations Supervisor, Emi shares her experience with new employees by serving as a mentor through the Bank’s Mentor program.  She handles each task thoroughly and with an attention to detail, remaining calm under pressure, always acting with dignity and professionalism.  These traits coupled with her kind demeanor enable her to excel in her position and endear her to all she comes in contact with. 

Emi and her husband, Daniel, live in Longview where they enjoy family gatherings and hunting.  Emi is a volunteer with Junior Achievement and the ARC of Gregg County, in addition to being a member of Saint Matthews Catholic Church.  A graduate of Pine Tree High School, Emi also attended Kilgore College and Axia College.

“Emi is a very kind individual who works hard each and every day.  She encourages others and is a true example of a team player.”

Lynnette Martin, AVP/Retail Office Manager, Longview Loop

“Emi is very knowledgable and always willing to help out when needed.  She is a great asset to the Longview Loop team.”

Erica Rojas, Customer Service Representative, Longview Oak Forest

“Emi is one of the sweetest people I know.  Having worked with her for many years, she never fails to put a smile on my face.  She is an outstanding Teller, but more importantly, she is an outstanding individual.”

Donna Bobo, VP/Relationship Manager, Longview Loop

Few employees can boast working for the same company for twenty or more years, but this month’s Star has been a vital member of the Austin Bank family for more than 22.  Her loyalty and commitment to customer service have earned the respect of her coworkers and customers alike.  For these reasons, join us in congratulating LaTitia Nichols, Banking Officer/Teller Operations Supervisor, in Van on her selection as our February Star of the Month.

LaTitia began her banking career in September 1995 as a Teller with Bank of America in Van.  She then transitioned, along with the rest of the Van staff, to Austin Bank with the acquisition in January 1997.  Since that time, LaTitia has worked diligently and efficiently to increase her level of banking knowledge and customer service earning her two promotions in 2004, one in 2012, and recognition as a Banking Officer in 2015.  Now serving as the Teller Operations Supervisor, she has accepted each of these new levels of responsibility with ease and professionalism, continuing to display an excellent work ethic and high level of performance.  “LaTitia is the heart and soul of the Van office.  She knows every customer and what their needs are, always providing excellent customer service,” shares Scott Moseley, VP/Location President, Van.  A recipient of multiple Winners Circle Awards, LaTitia has been recognized for perfect attendance and perfect balance.  “She is an excellent example to her coworkers and employees respect her leadership, continually growing under her supervision.  LaTitia is a great mentor and friend to all,” states Kelly Tunnell, SVP/Retail Market Manager, Van.  

LaTitia and her husband, Christopher, live in Van where they have raised four daughters and now delight in eight grandchildren.  While spending time with her family camping or at the beach are favorite pastimes, Latitia recently ventured a little farther experiencing a trip to Paris, France with her youngest daughter.  She also enjoys most all sports including softball, volleyball, baseball and football.  LaTitia is a member of Van Community Church and volunteers her time at the Van Community Library.

“I have worked with LaTitia for more than 22 years and have never seen an employee so dedicated and willing to perform job duties to the best of her ability while always keeping customer as the top priority.  The Austin Bank family is fortunate to have LaTitia as one of their Stars.”

Kelly Tunnell, SVP/Retail Market Manager, Van

“Latitia amazes me every day with her wealth of knowledge and how well she takes care of our customers.  She is a great asset to the Austin Bank family, taking great pride in providing elevated customer service while maintaining excellence in areas of compliance.”

Scott Moseley, VP/Location President, Van

“LaTitia knows Van customer and most all of their family members.  She treats all her customers like family, and they will tell you she is very knowledgeable and always willing to help.”

Nancy Wilson, VP/Retail Office Manager, Van

Known for her tendency to help those around her and share knowledge from her more than 13 years in banking, this month’s Star is a favorite of team members and customers alike.  Please join us in congratulating Courtney Watts, Universal Banker in Lindale, on her selection as our June Star of the Month.

Courtney joined Austin Bank in 2007 as a Floater Teller.  Always ready and willing to learn more, she quickly progressed into roles as a Teller, Customer Service Representative, Universal Banker and Banking Officer working in several of the Tyler offices.  “Courtney has always been willing to transfer to where the greatest need was at the time,” shares Maria Davenport, Retail Market Manager for Smith County.  “She has always been flexible and was so excited when the office in Lindale opened.”  Before assuming her position as a Universal Banker in Lindale, Courtney served as the Smith County CSR trainer, working with other employees as they transitioned into their new roles.  Courtney set the bar high, demonstrating how to be a team player in many facets – helping at the Teller line, directing customers to lenders, and helping the Retail Office Manager when possible.  She has a wealth of knowledge and experience to draw from and became a trusted “go-to” person for employees and customers seeking answers or solutions.

A graduate of Lindale High School, Courtney and her husband, Anthony, reside in Lindale with their three sons – Connor, Cason and Cory.  They are members of a local cowboy church and she loves spending time with her dogs, horses and watching her boys play sports.  She has completed numerous banking courses including the American Bankers Association Certified Customer Service Representative program.  

“I have been so blessed to have Courtney as one of my first Universal Bankers at the Lindale office.  She has brought an abundance of knowledge from her previous roles with Austin Bank demonstrating great leadership and serving as a mentor to her fellow Universal Bankers.”

Kelly Kizer, AVP/Retail Office Manager, Lindale

“I know I can always depend on Courtney to help solve a problem.  She wants to learn everything she can whenever possible about how something works and how to fix a problem . . . never quitting until she figures it out.”

Maria Davenport, SVP/Retail Market Manager, Whitehouse

“Courtney is very knowledgeable in her role and always very helpful.  She is fun to work with and knows how to get the job done.  Courtney trained me in the beginning of my CSR career and I owe a great deal of my success and credibility to her, for that I am forever grateful.”

Cheree Carnes, Customer Service Representative, Whitehouse