Our December Star is a more recent addition to the Austin Bank team. Joining us in August of 2017, she has quickly embraced the core values of the Bank and demonstrates them daily in her interactions with customer and fellow employees. Next time you are in Palestine, please stop by and wish Jenny Killian, Retail Office Manager, congratulations on her selection as Star of the Month.
Jenny joined the Bank as a Customer Service Representative in the Palestine office, coming from eight years with Regions Bank in the Houston area. Putting her administrative and bank management experience to use, she quickly moved to assume the role of Retail Office Manager in May of this year. In that time, she has earned the respect and trust of customers as she takes great pride in helping them through myriad of situations. One might say that she goes ‘above and beyond’, but Jenny considers it a normal part of her job. Within the last few months she has received two commendations via the ‘Email the Chairman’ function on our website. These individuals took the time to notify management of the excellent service they experienced. In one instance, Jenny’s attention to detail prevented a loss as a result of a fraudulent incoming wire following his email account being hacked. The victim in this situation, a non-customer in Idaho, stood to lose a great deal of his savings had it not been for Jenny’s actions. In the other, Jenny traveled to a local nursing home to assist with the closing of an account for an elderly customer. Her thoughtfulness and willingness to help was much appreciated by family members farther away. Both people expressed great praise for Jenny and the way she represented Austin Bank, saying that she ‘made a difference they would not forget.’
A resident of Grapeland, Jenny enjoys a wide range of hobbies including antiquing, fishing and spending time with family and friends. She has one pet – Harley Jo – an eight year old schnauzer. She holds an Associate of Arts in Business from Lone Star College.
“Jenny has been great to work with since she joined us in Palestine. She is organized and gets things done with a warm and friendly attitude. She has great ideas to grow the bank in Palestine and we are excited that she is here.”
Brad Anderson, VP/Location President, Palestine
“Jenny does an excellent job, going above and beyond to help customers, non-customers and coworkers on a daily basis. Her humility and work ethic make her very deserving of this honor.”
Misty Evans, SVP/Retail Market Manager, Frankston
“From day one, Jenny was impressive. Her determination to be the best was exactly what the team in Palestine needed. She is a fun, down-to-earth individual who wants to work hard and get the job done.”
Darrell Thompson, Retail Office Manager, Troup
